Quality Statement

Pivotal views quality management as a foundation and driver of our business. To grow, remain competitive, and secure our future, Pivotal strives to build a strong brand reputation, improve customer satisfaction, foster loyalty, and reduce costs through efficiency. Each of these outcomes is based on quality.

Pivotal's Quality Management System (QMS) is designed to meet the requirements of AS-91000D, an international quality standard for the aviation, space, and defense industries. We designed our QMS process to be holistic and embedded throughout Pivotal's value chain to ensure that every business function is responsible for customer satisfaction.

In our quality policy, Pivotal commits to operational effectiveness across the company. To meet or exceed customer, regulatory, and statutory requirements, we safeguard, maintain, and continually enhance the following:

• The safety and wellbeing of customers, employees, contractors, and guests
• Product design and organization-wide processes and procedures
• Pivotal culture, as demonstrated by stated values and behaviors
• The reduction of all forms of waste

As a result, the key objectives of Pivotal's quality management are:

• Safety above all else
• Customer satisfaction
• Continuous process improvement
• Increased productivity, while maintaining product and service standards
• Business growth